1. Introduction
Sugh Ealles ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or interact with our services.
This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Professional Information: Job title, company name, industry, speaking experience level
- Course Information: Course enrollment details, progress, certificates earned
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
- Communication Records: Email correspondence, support tickets, feedback
2.2 Technical Information
We automatically collect certain technical information when you use our website:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website and search terms
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Course Delivery and Administration
- Processing course enrollments and payments
- Providing course materials and instruction
- Tracking progress and issuing certificates
- Communicating course schedules and updates
3.2 Customer Service and Support
- Responding to inquiries and support requests
- Providing technical assistance
- Resolving billing or account issues
3.3 Marketing and Communications
- Sending newsletters and course updates (with consent)
- Promoting relevant courses and services
- Conducting surveys and gathering feedback
3.4 Legal and Business Operations
- Complying with legal obligations
- Protecting our rights and property
- Preventing fraud and ensuring security
- Improving our services and website
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Email marketing and communications
- Website hosting and technical support
- Customer relationship management
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of others
- Prevent fraud or other illegal activities
4.3 Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure hosting infrastructure
- Access controls and authentication
- Regular security assessments and updates
- Employee training on privacy and security
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.
7. Your Privacy Rights
Under Canadian privacy law, you have the following rights regarding your personal information:
7.1 Access and Correction
- Request access to your personal information
- Request correction of inaccurate information
- Request information about how your data is used
7.2 Withdrawal of Consent
- Unsubscribe from marketing communications
- Withdraw consent for non-essential uses of your information
- Request deletion of your account and data (subject to legal requirements)
7.3 Complaints
If you have concerns about our privacy practices, you may file a complaint with:
- Our Privacy Officer (contact information below)
- The Office of the Privacy Commissioner of Canada
- Your provincial privacy commissioner
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:
- Course records: 7 years after course completion
- Financial records: 7 years as required by law
- Marketing communications: Until you unsubscribe
- Website analytics: 26 months
After the retention period expires, we securely delete or anonymize your information.
9. International Transfers
Your personal information may be processed and stored outside of Canada by our service providers. When we transfer information internationally, we ensure appropriate safeguards are in place, including:
- Contractual protections with service providers
- Compliance with applicable data protection laws
- Security measures equivalent to Canadian standards
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of material changes by email or website notice
- Obtain new consent where required by law
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: